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Booking online with a membership!

The KEY to booking online and applying your current membership is that you must make the appointment for one person (even if it's for two).  We will add the additional person when you arrive.  If you choose a two-person appointment, it will default to charge your credit card.  

Accidently creating a second profile

When logging into your account, make sure you are utilizing the same account you used when you signed up.  We are having lots of people who inadvertently created a second profile when trying to access the member connect site. This creates an issue when you have an existing membership on your original account but you accidentally use the new account to book an appointment.  This causes a charge to your credit card as the membership does not exist on the secondary account.  Please contact us for assistance.

Bringing Glass into the steambath

We do our best to encourage people NOT to bring glass into the steambath.  If you do, you will be charged a minimum of $150 fee plus any additional fees we incur.